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Freelance - Writer/Editor/Book Coach

July 2018-present

Current/past clients include: ​

• kn literary arts. Contract editor, coach and mentor to independent authors.

• Gingko Press. Contract copyeditor for independent authors. 

• Integrity. Contract copyeditor for the cross-government UK Prosperity Fund. 

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Bill.com - UX Content Designer

Remote. July 2020 - present

• Executes end-to-end content strategy for multiple product experiences.

• Transforms complex accounting and payments jargon into conversational, approachable language.

• Evangelizes the Bill.com voice and tone through example.

• Collaborates effectively with designers, writers, product managers, marketers, and researchers.

• Skilled communicator, influencer, and negotiator, with excellent verbal and written command of the English language.

• Plans, writes, edits, tests, and improves content for product flows, emails, and other content throughout Bill.com’s experiences.

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Wells Fargo - UX Content Writer/Strategist

Oakland, CA. August 2019 -July 2020

• Collaborated with CX designers, content strategists, producers, and researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications.
• Created content strategies that meet customer needs and business goals.
• Wrote and edited copy.
• Often acted as project lead, coordinating multi-disciplinary CX project teams, writing creative briefs, estimating scope and sizing, and handling escalations.
• Worked on large projects as well as ongoing maintenance, both independently and as part of a team.
• Partnered with product managers, project managers, developers, business analysts, legal/compliance, and more.

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U.S. Bank - UX Content Writer/Strategist

San Francisco, CA. October 2016-June 2018

• Wrote and edited customer-facing content for Zelle, a U.S.-based digital payments app enabling users to instantly transfer money from one person’s bank account to another.

• Explained complicated legal, risk and other financial requirements to the general public.

• Compiled, wrote and edited multiple style guides across multiple platforms and locations into one comprehensive guide that was disseminated nationwide.

• Wrote and edited a variety of digital content as needed, including on-screen instructional copy, error messages, contextual help messages, alert messages, emails, and FAQs.

 

Western Union Digital - Interim Director/UX Content Strategist/UX Content Editor Global Digital Content

San Francisco, CA. December 2012–October 2016

• Edited writers in San Francisco who produced content for Western Union’s online and mobile channels.

• Edited writers, including non-native English speakers, in Vienna, Vilnius, and Sydney who created customer-facing online and app content.

• Edited independent contractors who translated content into more than a dozen languages.

• Maintained and disseminated in-house style guide.

• Coordinated with risk, legal, compliance and other entities in North America, Europe, and Asia to ensure requirements were met across platforms and channels.

• Maintained mobile content in multiple languages—and sometimes multiple versions to meet different countries’ requirements—using external translation vendors.

 

PayPal - Senior Editor

San Jose, CA. June 2011–October 2012

• Edited website content and emails for PayPal voice and tone, grammar, clarity, conciseness, and consistency with the PayPal Content Style Guide.

• Ensured copy was on-brand and free of jargon.

• Managed legal reviews of all content, ensuring that PayPal messaging was in legal compliance.

• Provided new terminology and guidelines for the Content Style Guide.

 

Resource Media - Program Director

San Francisco, CA. September 2008–April 2011

• Served as communications consultant, writer, and editor for the United Nations’ Intergovernmental Panel on Climate Change.

• Prepared non-native English-speaking climate scientists for press conferences and one-on-one media interviews.

• Edited scientific reports to provide the general public with an understandable, accessible view of climate change and its political and economic impacts.

• Wrote and edited statements, press releases, and other materials.

 

The Associated Press - Reporter

San Francisco, CA. June 1998–December 2007

• Edited daily news, features, and sports copy provided by local, national and international writers.

• Covered breaking news, wrote investigative features on criminal justice beat.

• Covered breaking news, wrote profiles, features, and reviews on arts and entertainment beat.

 

Baghdad, Iraq. October 2007

Edited and supervised a team of non-native, English-speaking Iraqi staffers. Served as embedded reporter in Ramadi, Anbar Province. Covered breaking news and features.

 

Columbia, SC. November 1995–June 1998

Served as afternoon broadcast editor by editing news, features and sports copy provided by local, national and international writers.